Shipping Policy

SHIPPING POLICY Last updated: 4 October 2026 This policy explains how and when Enhanced Plates UK Ltd ("Enhanced Plates", "we", "us") delivers orders placed on enhancedplates.co.uk. Contact: [email protected] 1. WHERE WE DELIVER We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not currently ship outside the UK. A valid UK postcode is required at checkout. 2. DELIVERY OPTIONS All paid delivery options are fully tracked. DPD Tracked Next Working Day — £6.99 Delivered the next working day after dispatch. DPD will email or text you a one-hour delivery window and you can rearrange delivery through DPD. Royal Mail Tracked 24 — £3.99 Usually delivered 1 to 2 working days after dispatch. Free Delivery — £0.00 (when offered) Usually delivered 3 to 5 working days after dispatch. Free delivery is available during promotions or with a qualifying offer code, and will be shown at checkout when available. The delivery options and prices available for your order are always shown at checkout before you pay. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates from the date of dispatch and are not guaranteed by the courier. 3. DISPATCH TIMEFRAMES Your plates are made to order at our workshop in London. Road-legal plates: production starts once your entitlement and identity documents have been approved. Orders with approved documents and confirmed payment by 2pm, Monday to Friday, are normally made and dispatched the same working day. Orders approved after 2pm, or at weekends or bank holidays, are normally dispatched the next working day. Show plates and accessories: no documents are needed, so orders with confirmed payment by 2pm, Monday to Friday, are normally dispatched the same working day. Bank transfer orders: dispatch times start once your payment has cleared in our account. To avoid delays, please upload your documents using the verification link in your order email as soon as you have placed your order. During very busy periods, such as the March and September registration changes, dispatch may take up to 2 working days. We will contact you if we expect any longer delay. We will deliver your order within 30 days of our order confirmation unless we agree otherwise with you, as the Consumer Rights Act 2015 requires. 4. ORDER TRACKING When your order is dispatched, we email you a dispatch confirmation with the courier name, your tracking number and a tracking link. You can also follow your order's progress (received, in production, quality check, dispatched, delivered) by logging in to your account or using the order status page on our website. 5. PACKAGING Number plates are packed to arrive in perfect condition. Each plate is protected with a film layer and bubble padding, and sent flat in a rigid corrugated cardboard box sized for number plates. Fitting kits and accessories are packed inside the same box where possible. Please keep the packaging until you have checked your plates, in case you need to report damage. 6. DELIVERY ADDRESS Please make sure your delivery address is complete and correct. If you notice a mistake, contact us straight away; we can change the address free of charge before dispatch. After dispatch, changes may only be possible through the courier. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the courier, we will contact you to arrange re-delivery. We may ask you to pay the delivery charge again. 7. MISSED DELIVERIES If you are not in, the courier will normally leave a card or send a message with options to rearrange delivery, leave the parcel in a safe place, deliver to a neighbour, or collect it from a local depot or post office. Please follow the courier's instructions. 8. DAMAGED, LATE OR LOST PARCELS Damaged parcels: if your parcel arrives damaged, please take photos of the box and the plates and email us within 48 hours of delivery. We will send replacement plates free of charge. See our Returns & Refunds Policy. Late parcels: if your tracked parcel has not arrived within 3 working days of the expected delivery date, please contact us. We will investigate with the courier. Lost parcels: if the courier confirms a parcel is lost, we will remake and resend your order free of charge or give you a full refund, at your choice. Risk in the goods passes to you when they are delivered to the address you gave us, or to a person or safe place you have nominated. 9. CONTACT Questions about delivery: [email protected] Please include your order reference.