Returns & Warranty

RETURNS & REFUNDS POLICY Last updated: 4 October 2026 This policy explains your rights to cancel, return and get a refund for products bought from Enhanced Plates UK Ltd ("Enhanced Plates", "we", "us") at enhancedplates.co.uk. It does not affect your statutory rights as a consumer. Contact: [email protected] 1. SUMMARY - Number plates are made to order for your registration number, so they cannot be returned for a change of mind. - If a plate arrives faulty, damaged, or not as you ordered, we will replace it or refund you. - You can cancel a plate order free of charge before production starts. - Non-personalised accessories can be returned within 14 days of delivery for any reason. - Our plates come with a 3-year manufacturer's warranty in addition to your legal rights. 2. PERSONALISED NUMBER PLATES ARE EXEMPT FROM THE 14-DAY CANCELLATION RIGHT Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an online order. Regulation 28(1)(b) excludes goods that are "made to the consumer's specifications or clearly personalised". Every number plate we make is personalised: it carries your registration number and your chosen style, size, border and badge, and cannot be resold to anyone else. This applies to road-legal plates and show plates. For this reason, the 14-day cancellation right does not apply to number plates once production has started, and we cannot accept returns or give refunds because you have changed your mind, ordered the wrong style, or no longer need the plates. This does not affect your rights if the plates are faulty, damaged or not as described (see Section 4). 3. CANCELLING BEFORE PRODUCTION You can cancel a number plate order and receive a full refund, including delivery charges, at any time before production starts. For road-legal plates, production starts after your entitlement and identity documents have been approved. To cancel, email [email protected] with your order reference as soon as possible. We will confirm by email whether the cancellation was made in time. Once your order has entered production, it cannot be cancelled. If we cancel your order because your documents could not be verified within 30 days, or because they did not match the registration number ordered, we will refund you in full. 4. FAULTY, DAMAGED OR INCORRECT PLATES Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your plates are faulty, arrive damaged, or do not match what you ordered and we confirmed, you are entitled to a remedy. 4.1 Damaged on arrival or wrong item Please check your plates as soon as they arrive and tell us within 48 hours of delivery if they are damaged in transit or differ from your confirmed order. Please send photos of the plates and the packaging. Telling us quickly helps us claim from the courier and get replacements to you faster; it does not reduce your legal rights. 4.2 Your remedies - Within 30 days of delivery: you can reject faulty goods and receive a full refund, or ask for a replacement. - After 30 days: you can ask for a repair or replacement. If that is not possible, or the replacement is also faulty, you may be entitled to a refund or a price reduction. - Up to six years (five in Scotland): you may still have a claim for goods that were faulty at delivery, depending on the circumstances. In most cases, the quickest solution is a free replacement plate, made to the same specification and sent at no cost to you. 4.3 What is not a fault We cannot accept a claim where: - the registration number, style, size or other options you entered at checkout were incorrect, and we made the plates exactly as ordered; - damage was caused by fitting, accidents, pressure washing at close range, harsh chemicals or misuse after delivery; - a show plate was used on a public road; - the difference is a small variation in colour or finish compared with an on-screen preview. 5. 3-YEAR MANUFACTURER'S WARRANTY In addition to your legal rights, our number plates are covered by a 3-year warranty from the date of delivery against manufacturing defects, including delamination, peeling or lifting characters, cracking under normal use, and loss of reflectivity. If a plate develops one of these defects, we will replace it free of charge. The warranty does not cover accidental damage, damage caused by fitting, normal wear and tear, or the exclusions in Section 4.3. To claim, email us with your order reference and clear photos of the plate. 6. MOT GUARANTEE If a road-legal plate we supplied fails an MOT because it was not manufactured to BS AU 145e, we will replace it free of charge or refund the price of that plate. Please send us a copy of the MOT failure notice with your claim. The exclusions in our Terms of Service apply. 7. NON-PERSONALISED ACCESSORIES: 14-DAY RIGHT TO CANCEL For accessories that are not personalised, such as fitting kits, screws, sticky pads and plate surrounds, you have the right to cancel within 14 days of the day you receive them, without giving a reason. To cancel, tell us by email at [email protected] or by opening a return from your account, within the 14-day period. You must then send the items back within 14 days of telling us. - Items must be returned unused and in their original packaging, where possible. - Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. - We will refund the price of the item and the standard delivery charge you paid (if you cancel the whole order) within 14 days of receiving the item back, or receiving proof that you have returned it, whichever is earlier. - We may reduce the refund if the item has been handled more than necessary to check it. 8. HOW TO START A RETURN OR CLAIM 1. Log in to your account and open a return on the order, or email [email protected] with your order reference. 2. Tell us the reason (faulty, damaged, wrong item, not as described, or cancellation of accessories) and include photos where relevant. 3. We will reply within 2 working days with the next steps. Please do not send items back before we confirm the return address and method. For faulty, damaged or incorrect items, we will either arrange collection or reimburse the reasonable cost of postage. We may not need the faulty plates back; we will tell you if we do. 9. REFUNDS - Refunds are made to the original payment method. If you paid by PayPal or card, the refund goes back to that account or card. If you paid by bank transfer, we refund to the account the payment came from. - We process refunds within 14 days of agreeing a refund, or of receiving returned goods where we need them back. - Banks and PayPal can take a further 3 to 10 working days to show the refund on your account. 10. CONTACT Questions about returns, refunds or warranty claims: [email protected] Please include your order reference so we can help you quickly.