Payment Policy

PAYMENT POLICY Last updated: 4 October 2026 This policy explains how you can pay for orders on enhancedplates.co.uk, how your payment is protected, and how we verify orders. It forms part of the Terms of Service of Enhanced Plates UK Ltd ("Enhanced Plates", "we", "us"). Contact: [email protected] 1. ACCEPTED PAYMENT METHODS We accept: PayPal Pay with your PayPal account balance, linked bank account or saved cards. Debit and credit cards Visa, Mastercard and other major cards are accepted through secure card fields provided by our payment partners (PayPal and myPOS). You do not need a PayPal account to pay by card. Bank transfer If you choose bank transfer, your order is recorded and we email you our bank details and your order reference. Please use your order reference as the payment reference. We begin making your order once the payment has cleared in our account. If payment is not received within 7 days, we may cancel the order. The payment methods available for your order are shown at checkout. 2. CURRENCY AND PRICES All prices are in pounds sterling (GBP). The total you pay, including delivery, is shown clearly at checkout before you confirm your order. Prices are calculated by our secure server from our current catalogue when you place your order. The price shown in your basket is checked again at this point, and the confirmed total appears in your order email. If your card is issued outside the UK, your bank may charge a currency conversion or overseas transaction fee; this is set by your bank, not by us. 3. WHEN YOU ARE CHARGED Card and PayPal payments are taken in full when you place your order. If we cannot fulfil your order, for example because your registration documents cannot be verified or an item is unavailable, we will refund the full amount you paid to your original payment method. 4. PAYMENT SECURITY AND ENCRYPTION - Our whole website uses TLS (HTTPS) encryption, shown by the padlock in your browser's address bar. - Card details are entered into secure fields hosted by our payment providers, PayPal and myPOS, which are certified to the Payment Card Industry Data Security Standard (PCI DSS) Level 1. - Your full card number and security code (CVV) are sent directly to the payment provider. They never pass through or are stored on Enhanced Plates' servers, and our staff never see them. - We only receive a confirmation that the payment succeeded, a transaction reference, and limited details such as the card type. - We will never ask you for your card details, PIN, or online banking passwords by email, phone, WhatsApp or text message. 5. VERIFICATION AND FRAUD PREVENTION Strong Customer Authentication (3-D Secure) Card payments are protected by 3-D Secure (such as Visa Secure and Mastercard Identity Check) where your bank requires it. Your bank may ask you to confirm the payment in your banking app or with a one-time passcode. Order checks To protect you and us from fraud, we may check: - that the billing details match the card or PayPal account used; - that the delivery address is a valid UK address; - for road-legal plates, your proof of entitlement to the registration number and your proof of identity, as required by law for registered number plate suppliers. See our Privacy Policy for details. We may contact you to confirm an order, ask for additional information, or decline and refund an order if we cannot complete these checks or if we suspect fraud. Where we suspect a registration number is being misused, we may report it to the DVLA or the police. 6. DISCOUNT AND OFFER CODES Discount codes can be entered at checkout. Each code has its own conditions, which may include a minimum spend, an expiry date, a limit on the number of uses, a limit of one use per customer, or restriction to certain products or delivery. Only one code can be used per order. Codes have no cash value and cannot be applied to orders already placed. 7. FAILED OR DECLINED PAYMENTS If your payment fails or is declined, your order will not be processed. Please check your card details and available balance, or try another payment method. If the problem continues, contact your bank or PayPal, as we cannot see why a payment was declined. 8. REFUNDS Refunds are made to the original payment method, as set out in our Returns & Refunds Policy. Card and PayPal refunds usually appear within 3 to 10 working days after we process them, depending on your bank. 9. CHARGEBACKS AND DISPUTES If there is a problem with your order, please contact us first at [email protected]. We can usually resolve issues faster than a bank or PayPal dispute. Your rights to raise a chargeback with your card issuer, or a dispute with PayPal, are not affected. 10. CONTACT Questions about payments: [email protected] Please include your order reference.